Teleconferencing is linked to surveys, interview and participatory or co-design. These formats of  research and design are used to gain information from an individual or a larger population.

Teleconferencing is often regarded with suspicion, associated with scams similar to telephone sales, which is something the operator must dispel early in any correspondence during recruitment.


  • Two-way conversations between people at a distance.
  • Conversations with vulnerable participants.
  • Brings together groups of people who would find it difficult to otherwise meet.
  • Distribution of a consistent message to a working group.
  • To get results/consensus on a specific action.
  • Can be used as an alternative to a physical focus group meeting.


  • Teleconferencing does not include body language.
  • Video conferencing may be biased due to moderators or other external influence off-camera.
  • Requires time to organise people to attend a time and place.
  • May be expensive.

Useful links

Cohen, L., L.Mannion, and K.Morrison 2007. Research methods in education. 6th ed. London, New York: Routledge.

Torrens, GE (2011) Universal Design: empathy and affinity. In Karwowski, W, Soares, M, M, Stanton, A, N, Eds, (ed) Handbook of Human Factors and Ergonomics in Consumer Products, CRC Press, pp.233-248 Available at: (, Accessed: [7/11/2015]

Wilson, J. R., and E. N. Corlett. 1995. Evaluation of human work: A practical ergonomics methodology. 2nd ed. London: Taylor & Francis.